At MH Percussion, we take great pride in the craftsmanship and quality of our products. If for any reason you are not satisfied with your purchase, we’re here to help.
Returns & Refunds
Timeframe:
Customers have 14 working days from the date of delivery to notify us of any dissatisfaction or request a return.
Eligibility for Return:
- The item must be in its original condition and packaging.
- There must be no signs of damage, modification, or misuse.
- Proof of purchase must be provided (e.g., order number or receipt).
How to Request a Return:
To initiate a return, please contact us at mhpercussionltd@gmail.com or +1 (868) 725-7865 within 14 days of receiving your item. Include your order number, a brief description of the issue, and any relevant photos if applicable.
Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, a full or partial refund will be processed to your original method of payment within [5–10] business days.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defect in the product.
Exchanges
We are happy to offer an exchange if the item is defective or damaged upon delivery. Please notify us within the 14-day window and we’ll work with you to make it right.
Non-Returnable Items
Custom or personalized steelpans are non-returnable unless they arrive damaged or faulty.
